FLUTTERBYE POLICIES
* ORDERING ~ The Flutterbye secure
Pay Pal Shopping Cart is easy, fast, and convenient. The cart helps me with
my bookkeeping. Please use it. If you prefer to pay by check,
you may email me your order before completing the transaction (copy/paste
into an email message). This method will reduce the time it takes for
me to finalize the order since the prices will already be attached.
During the last 8 years of operating a successful
web-business, we have had over 900 customers use the Pay Pal payment system.
I am 100% confident of its complete security, privacy and safety and recommend
it over any other payment system.
Signing up is easy!
PayPal Customer Service
can be reached via secure webform at
Customer
Service or by telephone at 1-402-935-7733.
Hours are 6 a.m. through midnight, CST, Monday - Sunday
* ORDERS ~ I usually ship within 2 business days, excluding
weekends and holidays. Often an order will go out on the same day it's
placed, but during unusually peak times it may take up to a week or
longer. There's no way to predict the volume of orders, so please be
patient with me.
* BACKORDERS ~ We try our best to keep the website updated,
but occasionally I run out of a product before Karen can post the
'temporarily out of stock' sign. You will be notified if any
product on your order is out of stock and you will then have the option
to either wait for re-stock or accept a refund.
* SHIPPING ~ to the US only
by USPS Priority Mail or UPS. Priority Mail usually takes 2-3
business days excluding weekends and holidays. UPS can take anywhere from 2 to
5 days. At times, both UPS and the USPS can take as long as 10 days to
deliver, but this is not common. If your order requires an additional
shipping charge, you will be notified prior to shipment. Some diffusers
require additional postage, as well as bulk items.
In lieu of a $20 minimum order, all orders begin with a shipping charge of
$5.95 and increase according to the size of the order. For example,
one little mini soap bar will cost $5.95 to ship, but several full bars will
also ship for $5.95. Additional items increase the shipping slightly,
according to the zone and rate chart provided by USPS.
* PAYMENTS ~ All credit cards through Pay Pal. Personal
checks, cashier's checks, and money orders all made payable to Simone
Karsman.
* DECLINED CARDS and UNCONFIRMED ADDRESSES ~ Pay Pal does not issue
my payment until your credit has been approved. Approval requires a
CONFIRMED address, so please, if you do not have a confirmed address,
contact Pay Pal to make the necessary arrangements. The shipping address
must match the credit card billing address. If there is a problem
getting this done, please contact me by email. Offenders will
be required to pay by money order for future orders.
* QUALITY ~ I started my business in my late 40s. I
had already 'been there, done that' in the world of cosmetics and designer
label skin care. Didn't do a thing for me and often damaged my skin,
and certainly damaged my pocketbook. So when I decided to put my name
out there in the form of skin care, I wanted only one thing: the best
ingredients to make natural, skin loving, good-for-you products that my
customers would be proud to use with complete confidence. I will
never make a product with fake fragrance, chemicals, artificial colors,
synthetic ingredients, useless fillers, or expensive packaging. Be
assured that I continue to search for the best ingredients, the newest
discoveries (which happen often), and am constantly 'tweaking' my
formulas, always working for improvement.
*PRODUCTS & SHELF LIFE ~ Because I use
natural ingredients with the least amount of processing, the texture, feel,
and appearance of the products may vary from time to time.
You may even find a bit of herb included which is just further
proof that these products are handmade. :) The shelf life of most of
the products is somewhere around 6 - 12 months. Refrigeration
will extend this shelf life. If you purchase several bottles of the
same product, please use one and store the extras in the refrigerator. Avoid
storing the products in direct sunlight, heat, or in damp areas, and
keep the lids tightly closed.
It may be a little more trouble to store your Flutterbye All Natural
products, but remember that you're using a product that is made *without* a
long list of chemical preservatives that (ultimately damage your skin and
health)
enable that bottle of lotion on the department store shelf to sit there for
4 or 5 years until someone buys it.
* GIFT ORDERS ~ Only *established* customers may
place an order to be shipped to an alternate address as a gift.
* RETURNED CHECKS ~ returned checks will incur a $30.00
service charge. Offenders will be required to pay by money order for future
orders.
* SPECIALS ~ I calculate my prices as
reasonably and competitively as possible. I *want* my customers to
experience the goodness of REAL All Natural products at a fair price. So
it's rare that I will be able to reduce the price, but occasionally I come
across a bulk special from one of my vendors which enables me to make a
product at a lower price. When that happens, I send a notice
through the Newsletter list.
* GIFT CERTIFICATES ~ are available in varying denominations
on the GIFT page.
To redeem a GC, please email me.
* NEWSLETTER ~ sign up for my
Newsletter to receive product usage information, news of specials, new
products, natural methods, and skin care information. Use the Yahoo
button on the front page of the website to subscribe.
* CUSTOMER SATISFACTION GUARANTEE ~ Customer
satisfaction is very important to us. If you have a problem with a Flutterbye product, please contact
me and we will work it out to your satisfaction. If you have been using commercially made products and
are trying my 100% natural products for the first time, please be aware that
they may be more potent than you realize and your skin may go through an
adjustment period. Please be patient, it doesn't always happen, but be aware of
the possibility. You may experience a detox period when you stop
commercial products. Please contact me if you have any concerns.
I make travel or sample sizes of most products -- if you
have sensitive skin
it would be best to start with a small size.
* HOW TO CONTACT ME ~ I
rarely have time to answer the telephone, but I do have an answering machine
if you'd like to leave a message. I prefer to be contacted by email
since I'm usually always in my office/lab and my computer stays
on. I check my email several times during the day and try to
reply as soon as possible. Just know that if you haven't had a
reply from me after several days, I am probably swamped with orders and
working hard to get them out. If you'd like, you may resend the message,
a reminder never hurts, and it's always possible that I may not have received
the original message. Maybe my server has been down, or your
message got lost in cyber-space, or .... who knows? Just give me the
benefit of the doubt and re-send it.
* ADVERTISING ~ Due to the generous
nature of my Flutterbye customers spreading the word about my products,
there has never been a need to advertise. As a matter of fact, there
are some days that I feel like I'm shooting that commercial where the
small business starts out with a few orders and then all of a sudden there
are so many orders flying in that they can't keep up! Indeed, there
are days when I barely have time to process the orders, but it all works out
(phew!) eventually and I manage to get the orders out in a timely manner.
If, however, you have not heard from me after 2 weeks, please contact me by
email to check on the status of your order. If after receiving your
order, you are pleased with the products and the results, please tell
your friends. If you are unhappy in any way, please tell me.
* CATALOG ~ I no longer have
time to produce catalogs, everything is on the website.
Please feel free to print out what you need for your own personal use.
I do send a detailed instructional 'hand out' with many of the products,
especially those in tiny bottles that don't leave much room for a label.
* PRIVACY POLICY ~ Flutterbye does
NOT rent, share, sell, exchange or in any way divulge your personal
information to any one at any time for any reason.
* PRICES ~ are subject to change without notice due to the
nature of the business. Essential oil and herb prices, in particular,
go up and down frequently.
* WHOLESALE, PRIVATE LABEL, AFFILIATES ~ Flutterbye
does not wholesale, private label, participate in affiliates, discount, or
stock products in retail outlets at this time.
We do supply products to several high schools and colleges on a seasonal
basis (emu oil and Muscle Ease body/massage oil on a large
scale) and several of my facial care products are being used in spas.
My Pooch products may soon be available in a few select Doggy Spas, if
I ever get enough time to complete production! But beyond that, I choose
to spend my time caring for my individual customers.
* DISCLAIMER ~ the statements made herein have not been
evaluated by the U.S. Food and Drug Administration. These products are not
intended to diagnose, treat, cure or prevent any disease. If a condition
persists, please contact your physician. We strongly recommend that you do
not use any of our products during pregnancy, while nursing, or if you have a
serious illness or disease until you gain the complete approval from your
attending physician.
* RETURN POLICY ~ If you are unsatisfied
with your purchase for any reason, please let me know so we can find a
solution. Due to the nature of these products, returns are not
accepted unless a product is defective. Do not return a product
without prior authorization. If you are unhappy with a product, please
let me know and I will do my best to correct the situation.
