ATTENTION NEW CUSTOMERS

Unfortunately, due to fraudulent credit card use on the internet, we have been forced to establish a new ordering/shipping policy.

If you would like to place an order from our website using Pay Pal through a credit card, you MUST have a confirmed address.

We will not ship to an unconfirmed address UNLESS you are an established customer sending a package as a gift or if you have made an arrangement with us to use an alternate address.

SHIPPING INFORMATION

PLEASE NOTE:  Orders are shipped USPS Priority Mail.  

If your order requires an additional shipping charge, you will be notified prior to shipment.  Some diffusers require additional postage, as well as bulk items.  If your shipping charge is overestimated by Pay Pal, you will receive a refund after the package has shipped.

Please realize that the customer is responsible for the package after it leaves our shop.  Tracking information is provided to the customer as a courtesy.  if you haven't received your package within a few days of your shipment notice, please contact your local post office.

We go to great lengths to wrap each item with care and then wrap each order so that it will arrive safely at its destination. We will do our part to assure you receive what you pay for, but we have no control over the package once it leaves us.  We are not responsible for lost packages or damaged items.  Insurance must be requested when placing the order, and will require an additional small charge.  If you requested insurance on your package and you have not received it within 7 days of your shipment notice, please notify us.

International Shipping:  Unfortunately, we are not able to accept orders for international shipping at this time.    However, if you have an urgent need, please e-mail us and, if possible, we will do our best to accommodate you in some way.  Thank you!

Privacy Policy:

Your ordering information is strictly confidential.
We will not sell or divulge any names or information about our customers to anyone. 

PLEASE NOTE:  If your order requires an additional shipping charge, you will be notified prior to shipment.  Some diffusers require additional postage, as well as bulk items.

For expedited orders, please use Pay Pal.  Personal checks must clear before shipments will be made.  We strive for orders to be shipped within 48 hours of receipt of payment but we do experience busy times, so please allow up to two weeks for shipment.  All orders will be shipped by USPS Priority Mail unless otherwise requested.

     
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PayPal Customer Service can be reached at Customer Service 
PayPal Customer Service Agents are available to help you from 4:00 AM PDT to 10:00 PM PDT every day.  
toll free at:  1-888-221-1161

Payment by check or money order also accepted

E-mail  FlutterbyeAromatics for PayPal or mailing directions

Below are some forms you can print out and snail-mail if you prefer not to order by PayPal

Rich text order form 

Plain text order form

Print out a form and snail-mail your order

or

Save the form as a document, then
 fill it out and attach it to an e-mail